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We are always looking at ways to improve the functionality and navigation on B4UTVonline.com and make it easy for you to use. But we may not get it right every time, so we've compiled a list of frequently asked questions and answers to help you get watching, playing or downloading as quickly as possibly.

Why can’t I see or hear the video?: For optimum viewing experience, we recommend using Flash Player 9 for the video and audio to play. If your computer does not have this installed please download it for free from http://www.adobe.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash You can test your player by viewing the landing page.
Why can’t I hear the video?: You will need a sound card and speakers. Most PCs have this capability. If you are unsure, please ask your system administrator. Ensure your volume setting has been adjusted accordingly.
Why can’t I see the video?: If you are on a corporate LAN, you will most likely be behind a firewall (a device which forbids certain traffic from leaving and entering the network). Usually this is not a problem as our software can send the video and audio the same way that web pages are delivered however some organisations prefer to block this from happening. If you are experiencing problems related to this, please contact your system administrator.
Why is the video stuttering?: This website uses a high bandwidth stream to broadcast its video channels. We suggest as a minimum you have a 512kb/s connection for the best experience.
Other problems: If you are still having problems related to the video and audio, please use the contact us form.

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